We understand, that from time to time, scheduled appointments may need to be cancelled, due to severe weather and other unexpected life  

events.  However, no call and last minute cancellations make it harder to fill that open time slot.  Since we work by appointment, we request that you notify us 24 hours before your scheduled appointment, this allows us to fill your open appointment slot.  We do provide automated text appointment reminders.  Therefore, a $25 late cancellation  and no show fee maybe applied .  A multiple  pet family- late cancellation or a history of late cancellation or no call, will be asked to prepay for next or future. appointments.